Important Hotlines and Websites

We get asked many health related questions on our website and Facebook page, but there are times when some questions are beyond our expertise and knowledge.

We have  compiled a comprehensive list of hotline phone numbers and websites available in Australia which we think would be useful to you all, and that we encourage you to use as they are all managed by qualified and experienced professionals who will give you the best advice. We also encourage you to print this list out and keep it somewhere handy, like on the fridge or near your phone.

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GENERAL HEALTH ENQUIRIES AND INFORMATION

Health Direct Australia – 1800 022 222 – (Australian Capital Territory, New South Wales, the Northern Territory, Tasmania, South Australia and Western Australia) Open 24 hours weekdays, weekends and all public holidays.

Nurse On Call –  1300 60 60 24 – (Victoria) Open 24 hours.

13 HEALTH – 13 43 25 84 – (Queensland). You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call.

1300 MEDICINE – 1300 633 424 – Australia wide service for medicines information. Monday to Friday, 9am to 5pm AEST (excluding NSW public holidays)

Poisons Information –  13 11 26 – Service is available 24/7 to NSW and after hours to the whole of Australia

National Health Services Directory – If your health concern is not urgent call healthdirect on 1800 022 222 for free expert advice and reassurance 24 hours a day, seven days a week. If you are seeking general advice and counselling about pregnancy, childbirth and parenting in the first year call the Pregnancy, Birth and Baby helpline on 1800 882 436

Healthinsite  – 1800 022 222 – 24 hour health advice and information you can count on.

MyDr (general health info) – This website only has general health information and will not answer specific health questions.

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AFTER HOURS GP HELPLINES

When you call Health Direct Australia, if the nurse believes you need a doctor’s advice they will transfer you to a GP. You can make this call for yourself or behalf of a friend or relative.

You can also access the After Hours GP Helpline by calling;

• NURSE-ON-CALL in Victoria 1300 60 60 24
• 13 HEALTH in Queensland – 13 43 25 84
• GP Assist in Tasmania – 1300 780 011

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PREGNANCY, BIRTH AND BREASTFEEDING ADVICE

Pregnancy, Birth and Baby Helpline 1800 882 436

Pregnancy Counselling Link  –  1800 777 690 – Telephone counselling opens Monday to Friday 9am 5pm

Pregnancy Help Australia – 1300 792 798 (QLD, NSW, ACT, VIC) or 1300 655 156 (SA, WA, TAS, NT)

Australian Breast Feeding Association – 1800-MUM-2-MUM (or 1800 686 686)

Birth Trauma and Stress Group –  (07) 3809 0196 (Australia wide)

Birth Trauma Australia – 1300 91 80 90 – 24 hours, Monday to Friday

SANDS Australia – Miscarriage, Stillbirth and Newborn Death support – 1300 0 72637

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PARENTING ADVICE 

Tresillian Family Care Centres – 1300 272 736 – 7am-11pm Mon-Sun/ Online Support – 5pm-11pm Mon-Fri

Karitane – 1300 227 464 – 

Monday to Thursday – 12:30pm to 9pm
Monday to Thursday – 11:00pm to 6:30am
Friday to Sunday – 9:00am to 3:30pm

Parentline – QLD and NT – 1300 30 1300 from 8am-10pm, 7 days a week

Parentline – Victoria – 13 22 89 from 8am to midnight 7 days a week

Maternal and Child Health Advisory Line – Victoria – 13 22 29 – 24 hours a day, 7 days a week

Parenting – SA – 1300 364 100 – 24 hours a day, seven days a week

Parentline – NSW – 1300 1300 52 – 24 hours a day, seven days a week

Parentline – WA – (08) 6279 1200 or 1800 654 432 (free for STD callers) 24 hours a day, 7 days a week

Grandcare – WA –  (information for grandparents) – 1800 008 323 – 10 am – 3 pm (Mon-Fri)

Parentline – ACT – (02) 6287 3833 – 9am to 9pm, Monday to Friday

Parentline Tasmania – 1300 808 178 – 24 hours a day, 7 days a week

Website – www.parentline.com.au 

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FAMILY RELATIONSHIPS

Family Relationships Advice Line –  1800 050 321 –  8 am 8 pm (Mon-Fri) and 10 am 4pm (Sat)

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CHILD ABUSE AND DOMESTIC VIOLENCE

Childwise National Child Abuse Prevention Helpline – 1800 991 099 – 9 am – 5 pm (Mon-Fri)

1800RESPECT – 1800 737 732 (24 hrs)

Kids Helpline –  1800 551 800 (24 hrs)

Child Abuse Prevention Service  – 1800 688 009

Domestic Crisis Service – (TAS) 1800 608 122

Domestic Violence Hotline – (SA) 1800 800 098

Domestic Violence Line – (NSW) 1800 656 463

Domestic Violence Telephone Service –  (QLD)  1800 811 811

Domestic Violence Crisis Service – (VIC)  1800 015 188

Women’s Domestic Violence Helpline – (WA)  (08) 9223 1188

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COUNSELLING AND MENTAL HEALTH HELPLINES

Lifeline Australia –  13 11 14

SANE Australia Helpline – 1800 18 SANE (7263) SANE also provides a Helpline online service.

beyondblue Information Line – 1300 22 4636

MindHealthConnect -For a health emergency call triple zero (000). Please do not request health information, advice or support via email as we cannot provide it.

Suicide Call Back Service –  1300 659 467

National Hope Line (Salvation Army) –  1300 467 354

PANDA (Post and Ante Natal Depression Association) –  1300 726 306 – PANDA’s helpline is available in Australia from 10am to 5pm (AEST) Monday to Friday.

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MEN’S HELPLINES

Men’s Info Line –  1800 600 636 24 hours a day, 7 days a week 

Men’s Line – 1300 789 978 24 hours a day, 7 days a week

Gay, Lesbian, Bisexual & Transgender Telephone Counselling & Information Line – Phone: 1800 18 4527 – 3pm- 12am everyday

If you know of any other helplines or websites which should be included in this list, please comment below or email your suggestions to [email protected].